Terms of Service

I. General Provisions

Welcome to the Fashionsarass official website (www.fashionsarass.com). This Terms of Service policy is intended to provide you with a clear and comprehensive overview of the products and services we offer, as well as the various terms and conditions that apply when you use this website and purchase our products. We recommend that you read and fully understand the entire content of this Terms of Service policy before using this website or placing an order. By using this website or submitting an order, you are deemed to have agreed to and accepted the provisions of this Terms of Service policy.

Fashionsarass specializes in the design, production, and global sales of curtain textile products. With high-quality fabrics, meticulous craftsmanship, and attentive service, we are committed to providing customers worldwide with curtain solutions that combine aesthetic value and practical functionality. This Terms of Service policy covers core areas including product descriptions, terms of use, website usage guidelines, scope of liability, and applicable law, aiming to establish a transparent, fair, and trustworthy transaction environment for you.

II. Product and Service Descriptions

Product Range

Fashionsarass offers a diverse range of curtain products, encompassing various fabric materials (such as cotton-linen, polyester, velvet, blackout functional fabrics, etc.), style categories (modern minimalist, classic elegant, light luxury vintage, etc.), and size specifications. Our products are suitable for both residential spaces (living rooms, bedrooms, dining rooms, studies, etc.) and commercial spaces (hotels, offices, boutique stores, etc.).

Product Information and Descriptions

We strive to accurately display each product's fabric composition, size parameters, color effects, functional features, and usage recommendations on our website. However, due to differences in display screens across electronic devices and fabric batch variations, there may be slight color differences between the actual product and the web images. This is a normal phenomenon and does not constitute inaccurate product description. Regarding specific product dimensions, we provide clear measurement instructions on the product detail pages. Please carefully review these when making your selection.

Customization Services

In addition to standard-size products, Fashionsarass also offers personalized customization services. You may choose specific fabrics, specify dimensions, or propose exclusive design requirements according to your needs. The production timeline, pricing, and service details for customized products will be communicated and confirmed with you via email after you submit your customization request. Please note that due to their unique nature, customized products are generally not eligible for returns or exchanges for non-quality reasons. Please refer to our Return Policy for more details.

Product Usage Recommendations

The service life of curtain products is closely related to daily maintenance. We recommend selecting appropriate cleaning and care methods based on the characteristics of the product's fabric. Most curtain products are best maintained by regularly using a vacuum cleaner with a brush attachment to remove surface dust, or by utilizing professional dry cleaning services for deep cleaning. Please avoid using bleach or strong alkaline detergents, as these may damage the fabric fibers and colors. For specific care instructions, please refer to the labels and instruction manuals accompanying the product.

III. Website Terms of Use

Account and Personal Information

To facilitate order processing and delivery services, you may be required to provide relevant personal information on the website, including but not limited to your name, shipping address, email address, and contact number. You undertake that the information you provide is true, accurate, complete, and valid. Should any information change, please update it promptly to ensure that we can contact you smoothly and complete the order delivery.

Intellectual Property Rights

All content on this website, including but not limited to text, images, logos, icons, videos, audio, design layouts, and software programs, is owned by Fashionsarass or its lawful licensors and is protected by international copyright laws, trademark laws, and other intellectual property-related laws. Without our prior written permission, no individual or entity may reproduce, distribute, modify, display, or use such content for commercial purposes in any form.

Prohibited Conduct

When using this website, you shall not engage in any of the following acts:

• Violating any applicable laws or regulations;

• Infringing upon the legitimate rights and interests of others, including but not limited to privacy rights and intellectual property rights;

• Transmitting any files or links containing viruses, malicious code, or destructive programs;

• Interfering with or disrupting the normal operation of this website and network security;

• Collecting or obtaining personal information of other users by any means for unauthorized purposes.

IV. Orders and Contract Formation

Order Placement Process

After you select products and submit an order through this website, the system will automatically generate an order confirmation and send it to the email address you provided. This email merely indicates that we have received your order request and does not constitute final acceptance of the order.

Contract Formation

Only when we have completed the dispatch of the ordered products and sent you a shipping confirmation email will we be deemed to have formally accepted your order. At that point, the sales contract between you and us shall be formed and become effective. Any order status or system prompts prior to this do not constitute legally binding contractual commitments.

Order Refusal and Cancellation

We reserve the right to refuse or cancel orders under reasonable circumstances, including but not limited to the following: insufficient product inventory, incorrect pricing or product information display, unsuccessful payment, invalid or undeliverable shipping address, or our reasonable suspicion that the order is for commercial resale purposes or other improper uses. In the event of order cancellation, we will notify you promptly via email and refund any amounts collected through the original payment method.

V. Pricing and Payment

Currency for Pricing

All product prices and transaction amounts on this website are quoted in United States Dollars (USD). The prices include the cost of the products themselves but do not include import duties, value-added taxes, or other related taxes and fees that may be levied by the destination country (such costs shall be borne by the recipient).

Price Adjustments

We reserve the right to adjust product prices based on market conditions, raw material costs, exchange rate fluctuations, and other factors. Price adjustments will be published on the website and will apply to orders submitted after the effective date of the adjustment. The price displayed at the time you submit your order shall be the applicable price for that order.

Payment Methods

This website supports mainstream international payment methods. The specific payment options available will be shown on the checkout page. By submitting your order, you authorize us to charge the total order amount through your selected payment channel. All payment information is transmitted via encrypted channels to ensure transaction security.

VI. Global Shipping and Delivery

Fashionsarass provides shipping services to customers worldwide, covering multiple countries and regions. After order confirmation, we will arrange product delivery to the shipping address you provided. For specific processing times, delivery timeframes, shipping methods, and freight charges, please refer to our Shipping Policy. During international shipping, you are responsible for any import customs clearance procedures and related taxes and fees that may arise in the destination country. Please familiarize yourself with the customs regulations of your region in advance.

VII. Returns and Exchanges

We are committed to providing you with a quality product and service experience. If you encounter quality issues, receive incorrect items, or experience other circumstances eligible for returns or exchanges after receiving the product, please submit a request in accordance with our Return Policy. We will process your request and respond within a reasonable working timeframe based on the specific circumstances. The applicable conditions, operating procedures, and shipping cost allocation for returns and exchanges are detailed in our Return Policy. Please refer to that document for more information.

VIII. Disclaimers

Product Use

Fashionsarass products are intended for residential and commercial interior decoration purposes. You should use the products in accordance with their intended design functions and usage instructions. We shall not be liable for any product damage or personal or property loss resulting from improper use, installation, or maintenance.

Third-Party Links

This website may contain external links to third-party websites. Such links are provided solely for your convenience in accessing additional information and do not constitute our endorsement or guarantee of third-party content. Your access to any third-party links is at your own risk, and we assume no responsibility for the content, accuracy, security, or any other aspect of third-party websites.

Force Majeure

In the event that this website cannot operate normally or orders cannot be fulfilled on time due to force majeure events (including but not limited to natural disasters, war, civil unrest, government actions, pandemics, strikes, cyberattacks, power outages, etc.), we will make reasonable efforts to minimize the impact but shall not be liable for any losses arising therefrom.

IX. Amendments and Updates

Fashionsarass reserves the right to amend this Terms of Service policy in accordance with changes in laws and regulations, business development needs, and other reasonable factors. The revised Terms of Service will be published on this website and will take effect on the date of publication. We recommend that you periodically visit this page to obtain the latest terms and policy information. If you continue to use this website or purchase products after the revision takes effect, you will be deemed to have accepted the revised Terms of Service.

X. Governing Law and Jurisdiction

This Terms of Service policy and any disputes, controversies, or claims arising between you and us in connection with product purchases or website use shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. The parties agree that any legal proceedings or arbitration arising from this Terms of Service policy or related transactions shall be submitted to the competent courts or arbitration institutions in the Hong Kong Special Administrative Region.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of Hong Kong.