Shipping Policy

I. General Provisions

Fashionsarass is committed to providing efficient, reliable, and transparent logistics and shipping services to our customers worldwide. We understand that every step of the journey—from order placement to final delivery—directly affects your shopping experience and expectations for the product. To this end, we have formulated this Shipping Policy to clearly detail shipping arrangements, delivery timeframes, shipping methods, and freight charges, enabling you to fully understand the process and plan your receipt schedule accordingly before placing your order.

This Shipping Policy applies to all orders placed through the Fashionsarass official website at www.fashionsarass.com. Regardless of which country or region you are located in, we will coordinate logistics resources with professionalism and responsibility to ensure that every product reaches you safely and promptly.

II. Processing Time

Order Confirmation and Processing

Once you have successfully submitted your order and completed payment, we will receive your order information in our system. Typically, order processing takes 1 to 2 business days. During this period, our warehousing team will verify the order details, confirm product availability, specifications, and shipping address accuracy, before arranging dispatch.

Preparation Period for Dispatch

After the order enters the dispatch preparation stage, we will conduct a quality check on each curtain product before shipment to ensure the fabric is intact, dimensions are accurate, and packaging is secure. The preparation time for standard products is generally 2 to 5 business days, depending on product stock status and order volume.

Custom-Made Products

For custom-made curtain products produced according to your specific dimensions or special requirements, the dispatch preparation time will be extended due to the personalized cutting and finishing processes involved, typically 7 to 15 business days. We will communicate the estimated dispatch date with you via email after order confirmation, so you can plan accordingly.

Business Day Explanation

The processing times mentioned above are calculated in business days and do not include public holidays or weekends. In the event of force majeure (such as natural disasters, severe weather, public events) or abnormal logistics conditions, dispatch times may be delayed, and we will do our best to notify you in advance via email of any changes.

Split Shipments

If your order contains multiple items, with some being custom-made and others standard products, we may ship them in separate batches depending on their actual readiness. For each batch shipped, we will send you a corresponding shipping notification via email so you can track each shipment accordingly.

III. Delivery Time

Standard Delivery Timeframes

After the order has been dispatched, the actual delivery time varies depending on the destination country and region. In general, our standard global delivery timeframe is 7 to 21 business days, subject to the destination's geographic location, customs clearance efficiency, and local delivery capabilities.

Estimated Delivery Times for Major Destinations

• North America: Typically 7 to 14 business days

• Europe: Typically 7 to 18 business days

• Asia-Pacific: Typically 7 to 15 business days

• Middle East: Typically 10 to 21 business days

• Other Regions: Typically 10 to 25 business days

The above timeframes are for reference only. Actual delivery times may be affected by flight schedules, customs inspections at the destination country, and local holiday delivery delays. We recommend that you allow sufficient delivery time when placing your order to avoid impacting your usage plans.

Customs Clearance Time

During international shipping, products must go through customs clearance procedures in the destination country. The time required for clearance varies by country's customs policies and inspection intensity, generally taking 1 to 5 business days. If additional documentation or information is requested by customs during the clearance process, we will contact you promptly via email to assist with the procedures. Please pay attention to email notifications and cooperate actively to avoid unnecessary delays.

Force Majeure and Special Circumstances

In the event of severe weather, natural disasters, strikes, pandemic-related controls, sudden changes in customs policies, or other unforeseen special circumstances, delivery times may be extended. In such cases, we will closely monitor logistics updates and keep you informed via email.

IV. Shipping Methods

Global Delivery Network

Fashionsarass partners with internationally recognized logistics service providers to establish a delivery network covering multiple countries and regions worldwide. Based on factors such as the order's destination, product weight, and delivery time requirements, we select the most appropriate shipping method for each product to ensure a balance of safety and efficiency.

Standard Shipping Service

Our standard shipping service utilizes international express couriers or premium postal channels, offering full package tracking functionality. After the order is dispatched, you will receive a shipping confirmation email containing a tracking number and a tracking link, allowing you to check the real-time shipping status and current location of your package on the logistics provider's website.

Tracking Information

To keep you informed, we recommend regularly checking the tracking progress using the tracking number provided. Should you notice that the tracking information has not been updated for an extended period or shows abnormal status, you are welcome to report it to us via email, and we will assist you in communicating with the logistics provider for further investigation.

Packaging Standards

All curtain products are professionally folded and packaged before dispatch, using sturdy outer cartons or waterproof protective bags to minimize the risk of compression, moisture, or damage during transit. If you notice obvious damage or abnormality to the outer packaging upon delivery, please take photos as evidence and contact us immediately, and we will assist you with the follow-up process.

V. Shipping Charges

Free Global Shipping

Fashionsarass offers free shipping on all orders worldwide. Regardless of your location or order amount, we do not charge any shipping fees. This policy applies to our designated standard shipping method and is designed to provide you with a more convenient and hassle-free shopping experience.

Currency for Charges

All product prices and shipping charges are quoted in United States Dollars (USD) . The total amount shown on the checkout page is the final amount payable. Apart from any import duties and value-added taxes that may be levied by the destination country, we do not charge any additional shipping-related fees.

Customs Duties and Import Taxes

Please note that during international shipping, the destination country may impose import duties, value-added taxes, or other related taxes and fees on the recipient in accordance with local customs regulations. Such fees are to be borne by the recipient and are not included in our product prices or shipping charges. Customs tax rates and duty-free allowances vary by country. We recommend that you familiarize yourself with the import tax policies of your country or region before placing your order, so as to reasonably estimate your total expenditure.

Additional Costs Due to Personal Reasons

If the package cannot be successfully delivered, is returned, or incurs additional storage fees due to inaccurate or incomplete address information provided by the recipient, or due to the recipient's failure to handle customs clearance matters in a timely manner, the related costs and responsibilities shall be borne by the recipient. Therefore, please carefully verify your shipping address, recipient name, and contact number before submitting your order to ensure accuracy.

VI. Order Modifications and Address Changes

If you need to modify your shipping address or other order details after placing an order, please contact us via email as soon as possible. We will do our best to assist you with the modification before the order enters the dispatch process. However, please be aware that once the order has been dispatched, address changes can no longer be made. In such cases, you will need to receive the package at the original shipping address or arrange with the local carrier for forwarding at your own expense.

VII. Package Receipt and Inspection

Inspection Before Signing

When your package arrives, please carefully inspect the outer packaging before signing for it. If you notice any obvious damage, crushing, deformation, or moisture marks on the outer packaging, you have the right to open the package and inspect the contents before signing, or note the abnormalities on the delivery receipt and take photos as evidence.

Handling Abnormalities

If you discover damage caused during transit after signing for the package, please report it to us via email within 7 calendar days from the date of receipt, attaching clear photos of the outer packaging and the damaged product. We will verify the situation with the logistics provider and assist you with the subsequent claims or replacement arrangements.

VIII. Amendments and Updates to the Shipping Policy

Fashionsarass reserves the right to amend and update this Shipping Policy from time to time in accordance with changes in laws and regulations, logistics industry developments, and business operational needs. The revised policy will be published on the official website at www.fashionsarass.com and will take effect on the date of publication. Please check periodically to stay informed of the latest shipping information and policy terms.

IX. Important Reminders

• International shipping is subject to various external factors. Delivery timeframes are provided for reference only and do not constitute a binding commitment. We recommend placing orders well in advance of important holidays to avoid delays caused by peak logistics periods;

• Should you encounter any issues during the shipping process or require assistance with tracking your package, you are welcome to contact us via email at any time. We will handle your inquiries with care and diligence;

• We are continuously striving to optimize our logistics service experience, and every piece of feedback from you serves as motivation for our ongoing improvement.